Privacy Policy

Last Updated: 31 October 2026

Welcome to Sahil Store. Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history

Payment Information

When you make a purchase, payment-related information may be processed by our selected payment service providers. We do not intentionally store complete payment card details on our website.

Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage and browsing activity
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your orders.
• To arrange packaging, shipping and delivery.
• To communicate order updates and delivery notifications.
• To respond to customer enquiries and provide support.
• To process payments, refunds and returns.
• To improve our website, products and shopping experience.
• To prevent fraudulent transactions and protect our customers.
• To send promotional offers and marketing communications where permitted by law and your preferences.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business, including:

Courier and Delivery Services

We may share your name, phone number and delivery address with courier companies, including PostEx, to arrange parcel collection, shipment and delivery.

Payment Providers

Payment information may be shared with authorised payment processors to complete transactions securely.

Website and Technical Service Providers

We may use website hosting providers, security services, analytics providers and other technical partners to maintain and improve our website.

These service providers are expected to handle your information responsibly and only for the purposes for which it is provided.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your shopping cart.
• Improve website functionality.
• Understand how visitors use our website.
• Remember your preferences.
• Measure website performance and marketing effectiveness.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Although we take security seriously, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, resolving disputes and meeting applicable legal and accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

7. Your Privacy Rights

Depending on the data protection laws applicable to you, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to certain types of data processing.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Request a copy of certain personal information.

To exercise any applicable rights, please contact us using the details provided below.

8. Marketing Communications

We may occasionally send promotional emails, messages or special offers about our products and services where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe option in our emails or contacting us directly.

Please note that we may still send essential transactional messages relating to your orders and deliveries.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their respective privacy policies before providing any personal information.

10. Children’s Privacy

Our website is intended for general shopping purposes and is not designed to collect personal information directly from children without appropriate authorisation.

If we become aware that personal information has been collected from a child in circumstances where parental consent is required, we will take reasonable steps to address the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Sahil Store

Website: SahilStore.com

Email: Orders@Sahilstore.com

Phone: 0307 8283084

Address: G11 Sector, Islamabad

We will make reasonable efforts to respond to your privacy-related enquiries as soon as possible.

Thank you for shopping with Sahil Store. We value your trust and are committed to protecting your privacy.