Terms & Conditions

Last Updated: 31 October 2026

Welcome to Sahil Store. These Terms & Conditions govern your use of our website, www.SahilStore.com, and any purchases made through our online store.

By accessing our website, browsing our products or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

1. About Sahil Store

Sahil Store is an online shopping destination offering a variety of products, including:

• Mobile phones accessories and gadgets
• Smartwatches and classic watches
• Personalised gifts and customised products
• Mugs, water bottles, pens and diaries
• T-shirts, caps and cushions
• Kids’ clothing and accessories
• Newborn baby clothes and accessories
• Other lifestyle and everyday products

We aim to provide quality products, competitive prices and a convenient shopping experience for our customers.

2. Website Usage

By using this website, you agree that:

• You will use the website for lawful purposes only.
• You will provide accurate and complete information when placing an order.
• You will not attempt to interfere with the website’s functionality or security.
• You will not use our website for fraudulent activities.
• You will not copy, reproduce or distribute our website content without permission.

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, please note:

• Actual product colours may vary slightly due to screen settings and lighting.
• Product images may be used for illustrative purposes.
• Minor variations in design, packaging or specifications may occur.
• Product availability may change without prior notice.

If a product has a significant difference from its advertised description, please contact our customer support team.

4. Prices and Payments

All product prices are displayed on our website in the applicable currency, unless otherwise stated.

Sahil Store reserves the right to update product prices, promotional offers and discounts at any time.

Available payment methods may include:

• Cash on Delivery (COD)
• Online bank payments
• Other payment methods displayed during checkout.

Customers are responsible for ensuring that payment details and billing information are accurate.

We reserve the right to cancel an order in cases of suspected fraudulent activity, payment failure or obvious pricing errors.

5. Orders and Order Confirmation

When you place an order through SahilStore.com, you are submitting a purchase request.

After receiving your order, we may contact you to confirm your details, delivery address and order requirements.

Please note:

• An order confirmation does not guarantee product availability.
• Orders are subject to stock availability and verification.
• We reserve the right to refuse or cancel an order where necessary.
• If an order is cancelled after payment has been received, an appropriate refund will be arranged.

Customers should ensure that their contact number and delivery address are correct before submitting an order.

6. Shipping and Delivery

Sahil Store aims to deliver orders safely and efficiently across Pakistan.

We may use third-party courier companies, including PostEx, to collect and deliver customer parcels.

Delivery conditions:

• Delivery times are estimates and may vary depending on the destination.
• Delays may occur due to weather, public holidays, courier operations or other circumstances beyond our control.
• Customers should provide a complete and accurate delivery address.
• Someone should be available at the delivery address to receive the parcel.
• Additional delivery attempts or charges may apply depending on the courier’s policies.

Once an order has been dispatched, customers may receive tracking information where available.

Sahil Store is not responsible for delays caused by courier companies or circumstances outside our reasonable control, but we will make reasonable efforts to assist customers with delivery enquiries.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible using our official contact details.

Customised and personalised orders may have additional cancellation restrictions once production or personalisation has started.

8. Returns and Exchanges

We want our customers to be satisfied with their purchases.

Customers should contact us if:

• The wrong product has been delivered.
• A product arrives damaged.
• A product has a manufacturing defect.
• The received item is significantly different from its advertised description.

Any return or exchange request must be submitted with relevant order details and supporting photographs where appropriate.

Products should generally be returned in their original condition and packaging, together with any included accessories.

Certain products, including customised or personalised items, may not be eligible for return unless they are defective, damaged or incorrectly supplied, subject to applicable consumer protection laws.

Please contact our customer support team for return and exchange instructions before sending any product back.

9. Refund Policy

Refunds will be considered in accordance with our returns policy and applicable consumer protection laws.

Where a refund is approved:

• Refunds will be processed using an appropriate payment method.
• Processing times may depend on the payment provider or financial institution.
• Customers may be asked to provide order or payment details.
• Refunds for cancelled prepaid orders will be arranged where applicable.

For Cash on Delivery orders, our support team will advise customers about the available refund arrangements.

10. Personalised and Customised Products

Sahil Store offers personalised products such as customised mugs, T-shirts, water bottles, caps, cushions, pens, diaries and other gifts.

Customers are responsible for providing accurate information, including names, photographs, spelling, colours and design preferences.

Please note:

• Customised products are prepared according to the details supplied by the customer.
• Minor variations in colours and printing may occur.
• Customers should carefully check their customisation details before confirming an order.
• Customised orders may take additional processing time.
• Personalised products may not be eligible for return due to a change of mind, subject to applicable consumer protection laws.

We reserve the right to decline customisation requests that contain unlawful, offensive or inappropriate material.

11. Product Availability

All products are subject to availability.

Although we try to maintain accurate stock information, occasional stock discrepancies may occur.

If an ordered product becomes unavailable, we may contact the customer to discuss an alternative product, order cancellation or refund, as appropriate.

12. Promotions and Discounts

Sahil Store may offer promotional discounts, seasonal sales and special offers from time to time.

Promotional offers:

• May be available for a limited period.
• May apply only to selected products.
• Cannot necessarily be combined with other offers.
• May be withdrawn or modified where permitted by law.

Any specific conditions associated with a promotion will be communicated at the time of the offer.

13. Intellectual Property

All content published on SahilStore.com, including logos, graphics, images, product descriptions, website designs and written materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially use our website content without prior written permission.

All third-party trademarks and product names remain the property of their respective owners.

14. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website may be used to:

• Process and fulfil orders.
• Arrange courier deliveries.
• Contact customers regarding purchases.
• Provide customer support.
• Improve our products and services.
• Meet applicable legal obligations.

We do not sell customers’ personal information to third parties.

For more information, please read our Privacy Policy available on SahilStore.com.

15. Limitation of Liability

Sahil Store will make reasonable efforts to ensure that its website and services operate reliably.

However, to the extent permitted by applicable law:

• We do not guarantee uninterrupted website availability.
• We are not responsible for temporary technical issues beyond our reasonable control.
• We are not liable for indirect or consequential losses arising from the use of our website.
• We are not responsible for delays caused by third-party delivery providers or events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

16. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, courier services or other external platforms.

These services operate under their own terms and privacy policies.

Sahil Store is not responsible for the content, availability or privacy practices of external websites.

17. Changes to These Terms & Conditions

Sahil Store reserves the right to update, modify or revise these Terms & Conditions when necessary.

Any changes will be published on this page with an updated revision date.

Continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by law.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of Pakistan.

Any disputes arising in connection with the use of our website or purchases made through Sahil Store shall be subject to the jurisdiction of the competent courts in Islamabad, Pakistan, subject to any mandatory legal rights or jurisdictional requirements.

19. Contact Information

If you have any questions regarding these Terms & Conditions, orders, payments, deliveries, returns or other services, please contact us.

Sahil Store

• Website: https://SahilStore.com
• Email: orders@sahilstore.com
• Phone: 0307 8283084
• Address: G11, Islamabad, Pakistan

Our customer support team will be happy to assist you with your enquiries.

Thank you for choosing Sahil Store!

We appreciate your trust and look forward to providing you with quality products and a great shopping experience.

Sahil Store – Where Quality Meets Your Desires.